Refund policy

Return and Refund Policy

We accept return requests within 14 days after delivery.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or used nasal stick products cannot be returned unless the item is defective, damaged, or incorrect upon arrival.

To start a return, please contact us at: support@oxizs.com

Please include your order number, email address, and photos if the item is damaged or incorrect.

Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or we sent the wrong item.

Once your return is received and inspected, we will notify you of the refund approval status. If approved, the refund will be issued to your original payment method.

Original shipping fees are non-refundable unless the return is caused by our error.

We reserve the right to refuse returns that do not meet the conditions above.